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What is VOIP?

What is a PBX?

PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate within their company or organization and the outside world, using different communication channels like Voice over IP, ISDN or analog. A PBX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users. It also provides features like transfers, voicemail, call recording, interactive voice menus (IVRs) and ACD call queues.

PBX phone systems are available as Hosted or Virtual solutions (sometimes also called Centrix), and as inhouse solutions to be used on your own hardware.

PBX phone systems are usually much more flexible than proprietary systems, as they are using open standards and interfaces. Modern PBX phone systems are based on standard hardware, which is cheaper and can easier be replaced than a closed systems.



How VoIP Saves You Money

VoIP can reduce your business costs in several ways. First, it frees your business from ever having to to install new phone lines. VoIP services such as Vonage provide equipment that hooks directly into your existing broadband network, and those services' rates are extremely competitive with typical business phone plans. You can even arrange for the service to install the necessary hardware in your telecommuting employees' homes.

Second, VoIP can operate through an encrypted VPN connection for increased security. You can install VoIP software on mobile devices too, so that your employees are always connected and reachable from a "work" line, even when they're physically away from the office.

The usual business-phone features are available on VoIP: voicemail, caller ID, conferencing (including videoconferencing), and call forwarding--and it also supports unlimited long-distance calling, since the traffic goes out over the Internet. The phone system becomes a service that your IT department handles, which reduces costs and downtime (since you don't have to wait for a telco truck to show up if the service does happen to go down).


Here's a list of VoIP PBX features:

  •  Account Code: Account code for dialing calls
  •  Alternate Number Ring: Assign a different number to same line that rings with a different cadence
  •  Attendant: Main Operator extension
  •  Autodialer: Support multiple autodialing techniques
  •  Automatic Attendant
  •  Automatic Line Selection
  •  Automatic Hold
  •  Automatic Redial
  •  Automated directory: Automatically connect to an extension by name
  •  Automatic Call Distribution: ACD
  •  Barge-In: Allow an extension to break into a call at another extension
  •  Billed Calls Only: Outgoing calls must be collect or 3rd-party billed
  •  Boss-secretary functions: The boss’es phone and the secretary’s phone are linked togheter
  •  Busy Ring
  •  Call Back
  •  Call Center: Organizations using PBX technology
  •  Call Forwarding: Redirects all incoming calls towards other extension
  •  Call Monitoring
  •  Call Recording
  •  Call Return: ??
  •  Call Through: Service for savings on local interconnect charges
  •  Call Transfer: Hand a call off to another extension
  •  Call Trace: mark a call in system logs as requiring tracing or special attention
  •  Call Park: Place a call on hold and allow anyone to dial an extension and take the call
  •  Call Pickup: Take a parked call off hold
  •  Call Waiting: Receive a tone indicating another call is waiting for attention
  •  Calling ID: Identify (or block identification) of caller’s phone number or phone number and name
  •  Calling Plans
  •  Camp On
  •  Computer telephony: technology encompassing many PBX features
  •  Conference Call: Allow 3 or more parties to connect together
  •  Consultation Hold: Allow caller to be put on hold while user calls another extension
  •  PBX Custom Greeting: Change announcement according to special criteria
  •  PBX Custom Menus: Customized option menus for an automated attendant
  •  Device Inventory
  •  PBX Direct Inward System Access: In short: DISA
  •  Direct Line, HOT line or Private Line Automatic Ringdown: connects directly to another extension (might be the operator) when phone is taken off hook
  •  Disable Call Waiting: Prevent call waiting for one call
  •  Do Not Disturb: In short: DND
  •  Extension Dialing: Dial a number on the system with only 1, 2, 3, 4 or 5 digits
  •  Extension Mobility: Sometimes known as extension roaming
  •  Failure Alarm: Rings a remote alarm if the PBX fails
  •  Fax on Demand: Allow the user to be given a fax
  •  Follow Me: have calls automatically transferred elsewhere
  •  Forward on Busy/No Answer: transfer if line is in use or doesn’t answer
  •  Hunt Groups: transfer a busy number to another extension
  •  PBX Hold: Allow a call to be kept in the system when hanging up
  •  Incoming Only: Line cannot dial out
  •  Incoming Queue: Place incoming calls in a wait list to be answered
  •  Interactive Voice Response; Automatic call answering and routing
  •  intercom: solves the problem of yelling to your secretary thru the wall.
  •  IP Telephony: VoIP calling
  •  Last Number Redial: dial a code to call the last (regular) number dialed
  •  Least Cost Routing: routes calls from fixed-to-mobile via cheaper mobile-to-mobile calls.
  •  Location-Based Routing: Route an incoming call dependent on where the caller is (ANI application)
  •  Message Waiting Indicator: MWI
  •  Mobility Extension (Mobex): for connecting mobile phones and other external telephony devices to the PBX.
  •  Music on Hold: play music or a recording while the caller is on hold
  •  Night Answer: change where calls go if line is placed in ‘night service’
  •  Non Supervise: Line that can answer without giving supervision allowing a non-charged call.
  •  Outgoing Only: Line cannot receive calls
  •  Override Line: Allow a higher-priority user to seize use of a trunk for outgoing call
  •  performance measurements
  •  Predictive dialer – Automatically dial numbers connecting live answers to agents
  •  Public Address – Similar to intercom but uses an external audio system. Example, overhead paging in a warehouse environment.
  •  Restricted extension: Extension cannot be dialed from outside line or some or all inside extensions
  •  Screen Pop
  •  Series Completion
  •  Seize Call: Allow an extension to take a call from another extension and disconnect the other extension
  •  Skill Based Routing
  •  SMS Server: Sending and receiving SMSs on the PC, multiple sending, sending to a closed user group..
  •  Softphone: Embedded PBX features in web or PC applications
  •  Speed Dial
  •  Three Way Calling
  •  Toll Restriction: Limit calls to certain numbers
  •  Voice Messaging: voice mail and give greeting / announcements
  •  Voice Broadcasting: Send recorded phone messages
  •  Visual Phone Dialer: Visual interface for handling, viewing and monitoring all desk phone call activity from the PC
  •  Voice Portal
  •  Wake-up Call: Automatically send wake up calls
  •  Web-Based MACs





What do we have to offer?

We can connect your PBXs together no matter what brand they would be, for example Cisco, CME, CUCM, Panasonic, Skype For Business & Avaya.




Agent status

Call status

Call recording and summery

Call listening

Call entering



Call Center Module:

Incoming and Outgoing calls

Automated calls

Call sharing

Web console panel



CRM Module:

Click 2 Dial
Call Recording Download
PBX Status
Call Listening
Operator Ratings
Call viewer
Caller name


Fax Module:

Fax server without Fax machine
Fax account for every representative
Fax to mail and mail to fax
Bulk fax


Other features:

Rating system
Q&A System
Help desk system
Financial application
Remote phones and remote employees
API for anything you might need



Multilanguage IVR:

Stepped IVR

Outband calls from IVR

Password protected destinations



Call queue:

unlimited call queue
call queue managing and call listening
call place announcement
special message for call queue
Strategy based calls